Shipping & Delivery
*Free Shipping: Orders from 21,000 HUF and over.
*Standard Shipping in Hungary: 990 HUF
*Standard Shipping in Europe varies depending on the destination country, please check it in checkout page.
Our Shipping policy heavily depends on the courier companies' delivery/shipping rate.
We politely ask for your understanding with this matter.
Our warehouse processes and ships orders within 3-5 business days after the order is placed. Any orders made over the weekend or on holidays are sent out the following business day. *Depending on shipping options, estimated delivery time will be displayed at checkout accordingly.
NOTE: If you want to change your shipping address information, please contact Info@naongyeol.com as soon as possible. *If your ordered product is already in delivery service, it is impossible to change your shipping address.
POSSIBLE DELAYS/ FAILED DELIVERY
Due to COVID-19, international orders may be subject to customs clearance procedures, which can cause delays from the original delivery estimated time. *All Na-Ongyeol products / packages are shipped directly from South Korea.
CUSTOMS & TAX
Please note, some countries may restrict the import of cosmetics depending on their policies. Any problems that may occur are the responsibility of the recipient. Therefore, depending on the Customs & Tax policy, additional taxes and fees may occur. Please contact customs in advance to ensure a safe and quick shipping process. and check your local customs policy for more information.
RETURNS & REFUNDS POLICY
If you are not happy with your purchase for any reason, you can return it to us for a refund within 14 days of receipt. Simply email us at Info@naongyeol.com with your request, and we will provide a return shipping label for you to use. Your payment will be refunded minus the cost of original shipping fees on the return shipping confirmation. Na-Ongyeol will only be responsible for the delivery charge if products are missing, damaged, or incorrect. “Specific Promotions” and ‘Gifts’ are not eligible for refunds or exchange. (Please check with Info@naongyeol.com for promotion information) Please allow between 7-14 business days for the credit to appear on your statement as times vary between credit card companies.
Note that orders are often passed to and delivered by your country’s local post office. Please be aware that depending on your country, you may have to pay additional import duties or customs when you receive your shipment. We do not have control over these charges. These fees are set by national governments and are the responsibility of the buyer.